Ealop Real Estate
Management Review (ISO 9001: 9.3)
A centralized dashboard for top management to review the effectiveness of the Quality Management System.
Customer Satisfaction
4.6 / 5.0
Process Conformance
98%
Open Corrective Actions
2
Customer Focus
Feedback Collection
Review and analyze post-transaction client feedback.
TechCorp - Colombo 7 Office
"Emily was fantastic throughout the entire process. Highly professional and knowledgeable."
John Doe - Colombo 3 Apartment
"The virtual tour was very helpful, but communication could have been slightly faster."
Fashionista - Kandy Retail Space
"Good experience overall. The property matching was spot on."
Process Performance
Financial Reporting
Generate comprehensive reports for revenue, expenses, and ROI.
Compliance & Improvement
Corrective Actions (CAPA) (ISO 9001: 10.2)
Track non-conformities and actions for continual improvement.
| Non-Conformity | Source | Assigned To | Due Date | Status | Actions |
|---|---|---|---|---|---|
| Client budget mismatch on TR-002 was not flagged | Risk Alert | Emily White | 8/30/2024 | In Progress | |
| AML checks not performed for transaction over threshold | Audit | Olivia Roberts | 9/5/2024 | Open | |
| Communication speed with client on Colombo 3 apartment | Customer Feedback | Kate Lopez | 8/25/2024 | Closed |
Compliance Tracking
Monitor adherence to key regulatory requirements.
All properties listed must have verified title deeds.
Ensure client data consent forms are signed and stored.
Perform AML checks for transactions over the threshold.
Review contracts for future RERA compliance.
Audit Logs
Record of all user actions for accountability and transparency.
| User | Action | Target | Timestamp |
|---|---|---|---|
EWEmily White | Update Status | Property PROP-4 to Sold | 2024-08-15 10:30 AM |
GHGrace Hall | Upload Document | Sale Agreement for TR-003 | 2024-08-15 09:45 AM |
SYSSystem | Create Alert | Budget Mismatch on TR-002 | 2024-08-14 05:00 PM |
DEDavid Evans | Create Listing | Property PROP-2 | 2024-08-14 11:20 AM |